Disney Inspired Culture, Leadership and Service Makeovers

Mouse Man™ Consulting

The Mouse Man™ results:

★    No flavors of the month

★    Reenergized organizational culture

★    Unified, themed customer experience

★    Clearly defined service purpose

★    Simple work prioritization filters

★    Inclusive front line leaders

★    Happier team members

★    Revitalized training function

★    Satisfied customers who spend more money

Dalton Utilities

Need - Create a high performing workforce  

Focus - From sleepy to dynamic

Leadership - From dictating to guiding

Crews - From “Yes sir!” to “What if we...”

Guest interaction - From disrupter to focus

Key result - Project ongoing

Hamilton Healthcare

Need - Increase HCAHPS and revenue

Focus - From frusration to engagement

Leadership - From dictating to guiding

Team - From “Yes sir!” to “What if we...”

Guest interaction - From clinical to human

Key result - HCAHPS from 65 to 90%

Culture broken? Customers complaining?

Leaders failing? Turnover high? Profits low?

You need some pixie inspired dust.

Everything Disney touches seems magical.

It isn’t magic. It's method.

Learn the method. Make your own magic.

Lowes Foods

Need - Compete with Wal-Mart and Publix

Focus - From commodities to memories

Leadership - From dictating to guiding

Hosts - From “Yes sir!” to “What if we...”

Guest interaction - From task to neighbor

Key result - Basket size up 50%

Mouse Man Consulting™ Case Studies

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The Mouse Man™ team:

★    Extensive Disney experience (75+ years)

★    Full partnership with your senior staff

★    World class team of OD, training experts

★    Full assessment, design, development and

       facilitation services

★    On-location leader and frontline coaching

★    Performance themeing expertise for a

       unified customer experience

★    Budget constraint partnering

Disney Inspired Consulting Mouse Ears Icon
Disney Inspired Consulting Mouse Ears Icon
Disney Inspired Consulting Mouse Ears Icon